Shipping Policy

Last updated: August 2026

We process in-stock orders within 2-5 business days, excluding weekends and public holidays. Estimated transit time is normally 5-15 business days after dispatch, depending on destination, carrier capacity, customs, weather, and peak-season conditions.

Delivery

Shipping charges and available services are shown at checkout before payment. When an order ships, we send a confirmation with tracking information when available. Tracking may take up to 72 hours to update.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact us promptly if an address needs correction; changes cannot be guaranteed after dispatch. Import duties or taxes, where applicable, are the recipient’s responsibility unless stated otherwise at checkout.

Delays or Issues

For damaged, missing, or significantly delayed shipments, contact TiancaiTrading@outlook.com with your order number and supporting photographs where relevant.